Privacy Policy
Welcome to Luxury Kruger Safaris. We are dedicated to helping discerning travellers discover and plan extraordinary luxury safaris in the Greater Kruger National Park region. While we do not operate safaris ourselves, we meticulously curate exceptional lodges and itineraries from our trusted partners and provide comprehensive, honest information to empower your decisions.
Your privacy is paramount to us. This Privacy Policy outlines how Luxury Kruger Safaris ("we," "us," or "our") collects, uses, protects, and discloses your personal information when you visit and use our website, luxury-kruger-safaris.co.za (the "Site"). We are committed to processing your personal information in accordance with applicable data protection laws, including South Africa's Protection of Personal Information Act (POPIA) and, where relevant, the European Union's General Data Protection Regulation (GDPR).
By using our Site, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect different types of information for various purposes to provide and improve our service to you.
Personal Information (Information You Provide Us)
This refers to any information that can be used to identify you directly or indirectly. You may provide us with Personal Information when you:
Contact us via email or through our online enquiry forms.
Subscribe to our newsletter.
Request guides, itineraries, or other downloadable content.
Engage with interactive features on the Site.
This information may include, but is not limited to:
Full Name
Email Address
Telephone Number
Country of Residence
Specific safari interests, preferences, and budget (voluntarily provided)
Usage Data
We automatically collect information that your browser sends whenever you visit our Site. This Usage Data may include:
Your computer's Internet Protocol (IP) address
Browser type and version
Pages of our Site that you visit
The time and date of your visit
The time spent on those pages
Unique device identifiers
Other diagnostic data
Tracking & Cookies Data
We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device. Other tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
Examples of Cookies we use:
Session Cookies: To operate our Service.
Preference Cookies: To remember your preferences and various settings.
Security Cookies: For security purposes.
Affiliate Cookies: To track referrals to our partners for commission purposes (this is a crucial point for your business model).
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
How We Use Your Information
Luxury Kruger Safaris uses the collected data for various purposes:
To provide and maintain our Site
To notify you about changes to our Service
To allow you to participate in interactive features when you choose to do so
To provide customer support and respond to your enquiries
To gather analysis or valuable information so that we can improve our Site and content
To monitor the usage of our Site
To detect, prevent, and address technical issues
To send you newsletters, marketing or promotional materials, and other information that may be of interest to you, based on your preferences.
To track referrals to our affiliate partners for commission purposes, which is fundamental to our business model. This involves placing and reading cookies from our affiliate partners to attribute your click-through from our Site to their booking.
Legal Basis for Processing Personal Information (GDPR & POPIA)
We will only process your personal information when we have a lawful basis to do so. Our legal bases for collecting and using the personal information described in this Privacy Policy depend on the Personal Information we collect and the specific context in which we collect it:
Consent: You have given us clear consent to process your personal data for a specific purpose (e.g., subscribing to a newsletter).
Contractual Necessity: The processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract (e.g., responding to a safari enquiry).
Legitimate Interests: The processing is necessary for our legitimate interests (or those of a third party) provided your rights and interests do not override those interests (e.g., website analytics, improving our services, affiliate tracking).
Legal Obligation: The processing is necessary for us to comply with the law (e.g., retaining records for tax purposes).
Disclosure of Your Information
We may share your personal information in the following situations:
With Affiliate Partners: As an affiliate site, when you click on links on our Site that direct you to our safari partners (e.g., Go2Africa), certain information (often non-personally identifiable through cookies and tracking pixels) may be shared with them to track the referral and enable commission payment. Please review the privacy policies of our partners for details on how they handle your data.
With Service Providers: We may employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analysing how our Service is used (e.g., hosting providers, analytics providers). These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
For Legal Requirements: We may disclose your Personal Information in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of Luxury Kruger Safaris
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of users of the Service or the public
Protect against legal liability
Business Transfers: In the event of a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.
Transfer of Data
Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.
If you are located outside South Africa and choose to provide information to us, please note that we transfer the data, including Personal Information, to South Africa and process it there.
By submitting your consent to this Privacy Policy followed by your submission of such information, you agree to that transfer.
Luxury Kruger Safaris will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Information will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Your Data Protection Rights
Depending on your location (e.g., within the EU or South Africa), you have certain data protection rights regarding your Personal Information. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information.
You have the following rights:
The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure ("right to be forgotten"): You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
The right to withdraw consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at contact@luxurykrugersafaris.co.za.
You also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. In South Africa, this is the Information Regulator (POPIA).
Links to Other Sites
Our Site contains links to other websites that are not operated by us (e.g., our affiliate partners). If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us at contact@luxurykrugersafaris.co.za.